Sezi Academy

Welcome to Sezi Academy, where I elevate your team's skills and capabilities. Whether it's in-person, virtual, or online, my training programs are designed to address the specific needs within the customer experience space. I offer courses that enhance the customer service skills of your frontline teams, teach coaches how to coach, and develop leadership fundamentals through group training sessions.

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Customer Service Skills for Frontline Teams

Boost your frontline team's performance. My customer service training program equips your frontline staff with essential skills such as effective communication, problem-solving, and customer engagement.

This training is perfect for businesses looking to enhance customer satisfaction, improve service efficiency, and build a customer-centric culture.

Coaching Skills for Coaches

Develop your internal coaches. My coaching skills program is designed to provide your internal coaches with the tools and techniques they need to mentor and develop their teams effectively.

This training helps improve coaching effectiveness, foster team growth, and drive performance improvements, making it ideal for businesses investing in their coaching capabilities.

Leadership Fundamentals and Group Leadership Training

Strengthen your leadership team. My leadership training programs focus on foundational leadership principles, team dynamics, and strategic thinking.

I offer group sessions that help develop strong leaders, improve team collaboration, and align leadership practices with your business goals.

This course is perfect for businesses aiming to build and nurture their leadership talent.

Custom Training

Tailored training for your unique needs. At Sezi I understand that every business is different. That's why I offer custom workshops designed to address your specific challenges and opportunities within the customer experience framework.

These workshops are crafted to meet your unique needs, ensuring relevant and impactful training for your team.