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How we can help your business
Hands on Consulting
Tailored, in-depth support to optimise your customer experience and operations. I work closely with your team to identify challenges, implement effective solutions, and drive continuous improvement ensuring that your customer function exceed expectations, turning your customers into loyal brand advocates.
One on One Coaching
Designed to empower leaders with the skills and insights needed to excel in customer experience and operations - personalised coaching sessions focused on developing leadership capabilities, enhancing strategic thinking, and fostering a proactive approach to customer management
Workshops and Training Programs
Crafted to elevate your team’s skills and knowledge. These interactive sessions provide practical tools and strategies, fostering a culture of continuous improvement and excellence. Whether it’s developing leadership skills or enhancing customer service techniques, our training programs are designed to drive impactful results.
The Sezi mission
My mission is to help businesses gain the knowledge, tools and expertise to build world class customer operations and experience functions. Why? Because when you do this, your business is in the best position to thrive. Customer Ops is not an incident management function - its output greatly impacts your retention and growth. So, Sezi was born - to provide consulting for businesses who are looking to take their customer experience and service to the next level.
Hello!
I'm Sarah
I specialise in transforming customer experience and operations.
With over 15 years of experience working with some of Australia's most renowned brands and hottest startups, I now help other businesses optimise their customer functions.
My mission is to transform customer functions from reactive incident management to proactive hubs of insight, innovation, and performance. By doing so, I ensure that your customers become your biggest brand ambassadors at every touchpoint.
